Privacy Policy

This Privacy Policy describes how Synk Commercial Supply, a DBA of Synk Trading Corp., collects, uses, shares, and protects information you provide when you visit our website or communicate with us about wholesale foodservice packaging, cleaning, and facility supply products.

1. Who We Are

Synk Commercial Supply is an assumed name (DBA) of Synk Trading Corp., an Illinois corporation. Our principal place of business is 2000 S 25th Avenue, Suite 117, Broadview, IL 60155. References to "Synk", "we", "us", and "our" throughout this policy mean Synk Trading Corp. and its assumed name Synk Commercial Supply.

2. Information We Collect

We collect information that you voluntarily provide to us when you submit our inquiry form, request a quote, or otherwise communicate with us. The categories of information we collect include:

• Identification information: name, company name, job title
• Contact information: phone number, email address, business mailing address
• Inquiry content: the products, volumes, categories, and questions you describe in your message
• Communication preferences: whether you have opted in to receive SMS text messages from us, and your subsequent opt-out actions
• Technical information: standard web log data such as browser type, IP address, and pages visited, collected automatically by our hosting provider

3. How We Use Your Information

We use the information you provide to:

• Respond to your inquiries, quotes, and product questions
• Fulfill orders and provide ongoing customer support
• Send transactional communications such as order confirmations, shipment and delivery notifications, and account updates
• Send promotional offers, product announcements, and relevant industry updates if you have opted in to receive them
• Comply with legal obligations, tax filings, and recordkeeping requirements
• Maintain the security and integrity of our website and communications

4. SMS Text Messaging

If you opt in to receive SMS text messages from Synk Commercial Supply, you may receive messages including order confirmations, shipment and delivery notifications, account updates, customer care messages, and promotional offers. Message frequency may vary. Standard message and data rates may apply. You can reply STOP at any time to opt out of further messages, or reply HELP for help.

5. How We Share Information

We do not sell your personal information to third parties. We share information only in the following circumstances:

• Service providers: companies that help us operate our business and provide services to you, such as our customer relationship management platform, email and SMS delivery providers, payment processors, shipping carriers, and accounting and tax preparation providers. These providers are contractually obligated to use the information only as necessary to provide services to us.
• Legal compliance: when required by law, subpoena, court order, or other legal process, or to protect our legal rights, property, or safety.
• Business transactions: in the event of a merger, acquisition, financing, or sale of business assets, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. SMS opt-in records and consent timestamps are retained for the duration required by applicable telecommunications and consumer protection law, and are retained even after you opt out so that we maintain proof of compliance.

7. Data Security

We use commercially reasonable physical, technical, and administrative safeguards to protect the information you provide. No method of transmission over the internet or method of electronic storage is fully secure, however, and we cannot guarantee absolute security. Communications transmitted via SMS, email, or our website inquiry form rely on the security of the providers and carriers used to transmit them.

8. Your Choices and Rights

You have the following choices regarding your personal information:

• Opt out of SMS: Reply STOP to any text message we send to immediately stop further messages from that campaign. Reply HELP for help. You may also contact us at the email or phone number below to request opt-out.
• Update or correct your information: Contact us at the email below to update or correct information you have provided.
• Request deletion: You may request that we delete your personal information, subject to retention obligations described above.
• Marketing opt-out: If you no longer wish to receive marketing communications by email or SMS, you may unsubscribe at any time using the methods described in those messages.

If you are a resident of California or another jurisdiction with specific privacy rights legislation, additional rights may apply to you under those laws. Contact us at the email below to exercise any rights available to you.

9. Children's Privacy

Synk Commercial Supply is a business-to-business wholesale distributor and our services are not directed to individuals under the age of eighteen. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at the email below and we will take appropriate steps to delete that information.

10. Third Party Links

Our website and communications may include links to third party websites, products, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third party site you visit.

11. International Users

Synk Commercial Supply is based in the United States and our services are intended for businesses located in the United States. If you access our website or services from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the Last Updated date at the top of this page. Significant changes will be communicated via the website or by direct notice to affected users.

13. Contact Us